Service pathway
One project record. Seven moments of support.
Each stage should preserve decisions, responsibilities, evidence, and open issues in one traceable project record. Actual availability, response targets, regions, and partner coverage require owner verification before they can be represented as commitments.
01Pre-sales consultation
Translate the building brief into a useful mobility discussion: project stage, users, traffic patterns, locations, key routes, accessibility, architectural intent, programme, and information still required for engineering selection.
02Engineering support
Coordinate product selection with shaft conditions, entrances, loads, controls, finishes, power, surrounding structure, local requirements, and the drawings or schedules needed by the project team.
03Installation guidance
Define responsibilities, approved information flow, interfaces with other trades, storage and access needs, site-readiness checks, installation sequence, inspection points, and the boundaries of remote or local support.
04Commissioning
Prepare a project-specific pathway for functional checks, safety-related verification, defect recording, acceptance responsibilities, operating information, and handover once the actual procedures and applicable requirements are confirmed.
05Maintenance support
Structure inspection and maintenance needs around equipment configuration, usage intensity, environment, access constraints, record keeping, local service capability, and the owner's operational priorities.
06Spare parts
Support traceable identification through equipment references, photographs, part details, quantity, urgency, destination, and verified supply information so requests can be assessed before logistics commitments are made.
07After-sales technical support
Keep each issue connected to its equipment record, symptoms, operating context, previous actions, evidence, escalation route, responsibilities, and closure notes throughout the service life.